At Zilfer Document Clearing Services, we understand that plans can change. Our refund policy for service fees is designed to be fair, reflecting the work already completed by our team while protecting your investment.
1. Eligibility for Service Fee Refunds
Refunds apply only to the professional service fees charged by Zilfer and are determined by the progress of your application:
- Full Refund of Service Fees: If a cancellation request is made before any administrative work has begun or before documents have been collected/submitted.
- Partial Refund: If the process has been initiated (e.g., document review, drafting, or initial coordination), a deduction of 20% to 50% of the service fee may apply to cover administrative costs and professional time spent.
- No Refund: Once a service is successfully completed or the final document (Visa, License, etc.) has been issued, service fees are non-refundable.
2. Non-Refundable Government & Third-Party Fees
Please note that Zilfer acts as an intermediary for government payments.
- Statutory Fees: Fees paid to UAE government entities (MOHRE, Immigration, DED, etc.) are strictly non-refundable once the payment is processed in their systems.
- Third-Party Costs: Costs related to medical tests, Emirates ID typing, legal translations, or courier services already performed cannot be refunded.
3. Rejections and External Delays
- If an application is rejected by a government authority due to security reasons or policy changes, Zilfer’s service fees remain non-refundable as the professional work was completed.
- However, if a rejection occurs due to a verifiable internal error by Zilfer, we will re-process the application at no additional service charge or provide a discretionary refund.
Contact Us
To initiate a refund request, please provide your invoice number and reason for cancellation via the following channels:
- Email: 📧 info@zilferdoc.com